FAQ (Frequently Asked Questions)
Frequently Asked Questions (FAQ)
Welcome to Fairfax Row Clothiers! Below you'll find answers to our most commonly asked questions. If you can't find what you're looking for, please don't hesitate to contact us.
Most Asked Questions
How long does delivery take?
The average delivery time is 7-10 business days after your order has been processed. Orders are typically processed within 1-2 business days. Items are shipped internationally via express courier services (DHL or FedEx). Please note that delivery times may vary depending on your location within the UK.
How can I track my order?
Once shipped, you'll receive a tracking number via email. Simply click the tracking link in the email, or visit the carrier's website (DHL or FedEx) and enter your tracking number to see your package's current status and estimated delivery date.
Do you offer free shipping?
Yes! We offer free shipping on all UK orders. There are no minimum purchase requirements.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags attached and in the original packaging. To start a return, contact us at help@fairfaxrowclothiers.co.uk with your order number. Refunds are processed within 10 business days of receiving your return.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept digital payment methods such as Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely through our encrypted payment system.
Which countries do you ship to?
We currently ship to the United Kingdom only. We are considering expanding to additional countries in the future. Sign up for our newsletter to be notified when we expand our shipping areas.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept digital payment methods such as Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed securely through our encrypted payment system.
Is it safe to use my credit card on your website?
Absolutely! Your security is our top priority. We use industry-standard 256-bit SSL encryption to protect your payment information. We are PCI DSS compliant and never store your full credit card details on our servers. All payments are processed through Shopify's secure payment gateway.
What currency are your prices in?
All prices on our website are displayed in British Pounds (GBP - £). If your card is in a different currency, your bank will convert the amount at their current exchange rate.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at help@fairfaxrowclothiers.co.uk. If your order hasn't been processed yet, we'll do our best to accommodate your request.
Will I receive an order confirmation?
Yes! You will receive an email confirmation immediately after placing your order with your order number and purchase details. If you don't receive it within 1 hour, please check your spam folder or contact us.
Shipping & Delivery
What is the estimated delivery time for my order?
The average delivery time is 7-10 business days after your order has been processed. Orders are typically processed within 1-2 business days. Please note that delivery times may vary depending on your location within the UK.
Do you offer free shipping?
Yes! We offer free shipping on all UK orders. There are no minimum purchase requirements.
Which countries do you ship to?
We currently ship to the United Kingdom only. We are considering expanding to additional countries in the future. Sign up for our newsletter to be notified when we expand our shipping areas.
Where do items ship from?
Items are shipped internationally via express courier services (DHL or FedEx) to ensure fast and reliable delivery to your door.
Will I receive tracking information for my order?
Yes! Once your order has been shipped, you will receive an email with your tracking number and instructions on how to track your package. You can use this tracking number on the carrier's website (DHL or FedEx) to monitor your delivery in real-time.
How can I track my order?
Once shipped, you'll receive a tracking number via email. Simply click the tracking link in the email, or visit the carrier's website and enter your tracking number to see your package's current status and estimated delivery date.
What if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time:
- Check your tracking information for updates
- Check with neighbors or building management
- Contact us at help@fairfaxrowclothiers.co.uk and we'll investigate with the carrier
What happens if my package is lost or damaged?
If your package arrives damaged, please contact us within 48 hours at help@fairfaxrowclothiers.co.uk with photos of the damage. We'll arrange a replacement or refund immediately. If your package is confirmed lost, we'll work with the carrier to resolve the issue and ensure you receive your items or a full refund.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags attached and in the original packaging. To start a return, contact us at help@fairfaxrowclothiers.co.uk with your order number.
How do I return an item?
- Contact us at help@fairfaxrowclothiers.co.uk within 14 days of delivery
- We'll provide you with return authorization and instructions
- Package the item securely with all tags and original packaging
- Ship to our return address using a trackable service
- We'll process your refund within 10 business days of receiving your return
For detailed information, please see our Returns and Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we sent you the wrong product. In those cases, we'll cover the return shipping.
How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are processed within 10 business days. The refund will be issued to your original payment method. Please allow additional time for your bank to post the refund to your account.
Do you offer exchanges?
We offer exchanges for defective or incorrect items. If you ordered the wrong size or changed your mind, please follow the return process and place a new order for the item you want.
Products & Sizing
How do I know what size to order?
We provide detailed size guides on each product page. Please refer to these measurements before ordering. If you're between sizes or unsure, feel free to contact us for personalized sizing advice.
Are your product photos accurate?
Yes! We strive to display accurate product images and descriptions. However, please note that colors may appear slightly different on different screens due to monitor settings.
What if the product I want is out of stock?
If an item is out of stock, you can sign up for email notifications on the product page to be alerted when it's back in stock. You can also contact us to inquire about restock dates.
Do you offer gift cards?
Please contact us at help@fairfaxrowclothiers.co.uk for information about gift card availability.
Account & Privacy
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to:
- Track your orders easily
- Save your shipping information
- View your order history
- Receive exclusive offers
Is my personal information secure?
Yes! We take your privacy seriously. All personal information is encrypted and securely stored. We never sell or share your information with third parties except as necessary to process your order. For more details, see our Privacy Policy.
How do I update my account information?
Log into your account and go to "Account Settings" to update your email, password, or shipping addresses.
Customer Service
How can I contact customer service?
You can reach us through:
Email: help@fairfaxrowclothiers.co.uk
Phone: +1 917-259-2328
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
We typically respond to emails within 24 hours during business days.
What are your business hours?
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday - Sunday: Closed
Email Response Time: Within 24 hours (business days)
I didn't receive a response to my email. What should I do?
First, please check your spam or junk folder as our emails may occasionally end up there. If you still haven't received a response after 48 hours, please try contacting us again or call us during business hours.
Other Questions
Do you have a physical store?
We are an online-only retailer, which allows us to offer competitive prices and a wide selection of products delivered directly to your door.
Do you offer wholesale or bulk orders?
For wholesale inquiries or bulk orders, please contact us at help@fairfaxrowclothiers.co.uk with details about your needs.
How can I stay updated on new products and promotions?
Subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, exclusive offers, and special promotions.
Do you offer a warranty on your products?
We stand behind the quality of our products. If you experience any issues with your purchase, please contact us within 14 days and we'll work to resolve it.
Still Have Questions?
If you couldn't find the answer to your question, we're here to help!
Contact Us:
Fairfax Row Clothiers
Email: help@fairfaxrowclothiers.co.uk
Phone: +1 917-259-2328
Address: 87 Devonshire Road, Birmingham, B20 2LT, United Kingdom
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Response Time: Within 24 hours
We're committed to providing excellent customer service and ensuring you have a great shopping experience with Fairfax Row Clothiers!
Last Updated: October 6, 2025